Privacy Policy

Last modified date: June 24, 2021

We Respect Your Privacy 

CILAR approaches our communications with you, including on the Internet, with respect for, and commitment to protecting, your privacy rights. This privacy policy (the “Policy”) describes how we collect, protect, use and share information gathered about you, including on our website (the “Site”). We hope that this disclosure will help increase your confidence in how we collect, protect, use and share information including on the Site, and enhance your experience on the Internet. 

Please note that by visiting CILAR at the Site, you are accepting the practices described in this Policy. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you indicate that you understand, accept, and consent to the practices described in this Policy.

CILAR may review this Policy to ensure that it is relevant and remains current with changing laws, regulations and technologies, and reserves the right to change this Policy at any time. Our updated Policy will be posted on the Site, and will be current as of the “Last modified date” set out above. However, while the Policy may change, CILAR will treat your Personal Information in a manner consistent with the Policy under which it was collected, unless CILAR has your consent to treat it differently.

Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates. If we make material changes to how we treat our users' Personal Information, you will be notified through a notice on the Site home page. You are responsible for periodically visiting our Site and this Policy to check for any changes.

Information We Collect About You

The information we collect directly from you on or through our Site may include:

• Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Website, posting material, or requesting further services. We may also ask you for information when you report a problem with our Site.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete.
• Details of transactions you carry out through our Site.
• Your search queries on our Site.
• Personal Information.

What is Personal Information?

Personal information is any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal Information does not include business contact information, including your name, title or business contact information.

This policy applies to personal information about individuals and does not apply to the information collected, used or disclosed with respect to corporate or commercial entities. Also, this policy does not impose any limits on our collection, use or disclosure of information exempted under applicable privacy legislation, including business contact information and certain publicly available information.

How Do We Collect Your Personal Information?

We use different methods to collect your Personal Information, including through:

• Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
• User contributions. You may also provide information for us to publish or display on public Site areas or transmit to other Site users or third parties.
• Automated technologies or interactions, as you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies[, web beacons,] [and other tracking technologies].
• Third parties or publicly available sources, for example, our business partners.

What Personal Information Does CILAR Collect?

CILAR may collect various information directly from you or through the Site, including your first and last name, address, phone number, email address and subject of inquiry (e.g. information requests), preferred means of communication, your interaction with our website, social media sites and mobile applications (including information such as IP addresses, browser type, language, access times, referring website, etc.), and other information you provide to us. 

Information We Collect Through Cookies and Other Automatic Data Collection Technologies

As you navigate through and interact with the Site, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to the Site, including [traffic data,] [location data,] [logs,] and other communication data and the resources that you access and use on the Site.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically [is statistical data and does not include personal information] [is statistical information and may include personal information] [is statistical information that includes personal information], and we may maintain it or associate it with Personal Information we collect in other ways, that you provide to us, or receive from third parties. It helps us to improve the Site and to deliver a better and more personalized service.

How Does CILAR Use Personal Information?

We use information that we collect about you or that you provide to us, including any Personal Information:

• To present the Site and its contents to you.
• To provide you with information or services that you request from us.
• To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
• To notify you about changes to the Site. 
• To improve the Site, services, marketing, or customer relationships and experiences.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Disclosure of Your Personal Information

CILAR may disclose Personal Information that we collect or you provide as described in the Policy:

1. to other third parties, such as sponsors and website content partners, but only where and to the extent you give us your permission to do so;
2. to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law;
3. to enforce our terms of use [LINK TO WEBSITE'S TERMS OF USE] and other agreements;
4. if we reasonably believe disclosure is necessary or appropriate to protect the rights, property, or safety of CILAR or others;
5. for any other purpose disclosed by us when you provide the information; or
6. with your consent. 

Why Does CILAR Collect, Use and Disclose Personal Information?

CILAR collects, uses and discloses your personal information for the following purposes:

• to authenticate your identity;
• to operate, customize and improve our website, social media sites, mobile applications, advertisements, products and services;
• to allow you to use portions of our website such as our forums;
• to allow you to participate in our programs, and to administer those programs;
• to monitor your compliance with any of your agreements with us;
• to administer our provision of, and your payment for, products or services you request from us;
• to provide newsletters, electronic messages and information you request from us;
• to provide other information to you regarding our products and services or third party products and services, unless you opt out of receiving that information;
• to manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition or merger;
• to protect us, yourself and others from fraud and error and to safeguard our business interests;
• to collect debts owed to us;
• to comply with legal and regulatory requirements; 
• for any purposes disclosed by us when you provide the information; and
• for any other purposes we may inform you about from time-to-time.

When your Personal Information is to be used for a purpose not previously identified, the new purpose will be disclosed to you prior to such use, and your consent will be sought unless the use is authorized or required by law.

We may work with other companies to provide services on our behalf, such as website hosting services, payment processing services and product delivery services.  Those service providers will be permitted to obtain only the Personal Information they need to deliver the service in question, and they will be required to maintain the confidentiality of that information.

Transferring Your Personal Information

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this Policy.

We may also process, store, or transfer your Personal Information in or to a different province or a foreign country to fulfil any of the above purposes (including both the necessary and the optional purposes). This includes transferring your Personal Information to service providers located in the United States and other jurisdictions outside of Canada who may be subject to applicable disclosure laws in those jurisdictions. You may contact us (contact information is provided below) to obtain information about our policies and practices regarding our use of service providers outside of Canada, or to ask questions about the collection, use, disclosure or storage of Personal Information by our off-shore service providers. By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.

Consent

CILAR will not sell or rent your personal information to third parties, and will obtain your consent to collect, use or disclose Personal Information subject to certain exceptions. For example, we may collect, use or disclose personal information without your knowledge or consent where:

• the information is publicly available, as defined by statute or regulation;
• we are authorized or required by law to do so without consent;
• we are obtaining legal advice; or
• we reasonably expect that obtaining consent would compromise an investigation or proceeding.

Other exceptions may apply.

Your consent can be expressed, implied or given through an authorized representative such as a lawyer, agent or broker.

Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish your personal information collected/used/disclosed for various purposes after you have received notice of those purposes) or otherwise.

You may withdraw consent at any time, subject to legal, contractual and other restrictions, provided that you give reasonable notice of withdrawal of consent to us. On receipt of notice of withdrawal of consent, we will inform you of the likely consequences of the withdrawal of consent, which may include our inability to provide certain services for which that information is necessary.

Any material, information or other communication (including questions, comments and suggestions) you transmit to us through our website, social media sites or other online sites, or mobile applications will be considered non-confidential and non-proprietary. We may forward your communications and other personal information to any of our offices or affiliates throughout the world in connection with any products or services you request, or in connection with any communications you wish to have with us, and you consent to us doing so.

Limits on Collection

CILAR will not collect information indiscriminately and will limit collection of information to that which is reasonable and necessary for the above purposes. We will also collect information as is otherwise authorized by law.

Limits on Using, Disclosing and Retaining Personal Information

CILAR will only use and disclose your Personal Information for the purposes set out above and as authorized by law.

We will keep Personal Information used to make a decision affecting you for at least one year after using it to make the decision, unless otherwise permitted or required by law.

We will destroy, erase or make anonymous documents or other records containing Personal Information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes.

We will take due care when destroying Personal Information so as to prevent unauthorized access to the information.

Accuracy

CILAR will make a reasonable effort to ensure that Personal Information we are using or disclosing is accurate and complete. In some cases, we rely on you to ensure that certain information, such as your address or telephone number, is current, complete and accurate. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.

If you demonstrate the inaccuracy or incompleteness of Personal Information, we will amend the information as required. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If appropriate, we will send the amended information to third parties to whom the information has been disclosed.

When a challenge regarding the accuracy of Personal Information is not resolved to your satisfaction, we will annotate the Personal Information under its control with a note that the correction was requested but not made.

Accessing and Correcting your Personal Information

By law you have the right to request access to and to correct the Personal Information that we hold about you. If you want to review, verify, correct, or withdraw consent to the use of your Personal Information, you may send us an email using the contact listed below. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes.

Upon your written request and the authentication of identity, CILAR will provide you with your other Personal Information under our control, information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We will make the information available within 30 days or provide written notice where additional time is required to fulfil the request. 

In some situations we may not be able to provide access to certain Personal Information. This may be the case where, for example, disclosure would reveal Personal Information about another individual, the Personal Information is protected by solicitor/client privilege, the information was collected for the purpose of an investigation or where disclosure of the information would reveal confidential commercial information that, if disclosed, could harm our competitive position. We may also be prevented by law from providing access to certain Personal Information.

Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you, subject to any legal or regulatory restrictions.

What is Aggregate Information

“Aggregate information” is standard web server/visitor traffic information, commonly referred to as ‘aggregate information’, regarding overall website traffic patterns. Web servers normally collect this type of basic information as part of their web log processes. This aggregate information does not identify you and thus does not constitute Personal Information.

In addition to information provided by our visitors we use the normal Internet tracking tools associated with standard Internet protocols and web–based systems. This system information is typically stored in log files and the information is used for aggregate reporting. Aggregate reporting includes total number of visitors, most visited sections, peak traffic times, etc. Log files are simply transaction records web servers maintain. Those logs are used for recording information, such as:

• service provider IP addresses;
• browser versions;
• referring websites;
• search terms used;
• average number of pages requested;
• average duration of visit;
• total visitor traffic.

We use aggregate information gathered from your visit to better design our website. This information supplies us with a broad picture of how people use our website in order to help the management of our systems and to better serve our audience.

How Do We Protect Your Personal Information? Our Commitment to Data Security

The security of your Personal Information is very important to us. In order to prevent unauthorized access to your Personal Information, maintain the accuracy of your Personal Information, and to ensure your Personal Information is used and disclosed only pursuant to this Policy, CILAR employees who have access to Personal Information strive to maintain physical, electronic, contractual and administrative safeguards to protect Personal Information collected with an appropriate level of physical or electronic security. 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of personal information is at your own risk. Confidentiality and security are not assured when information is transmitted electronically. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. 

What About Practices of Linked Sites? 

This privacy statement applies only to the Site. Please be aware that CILAR is not responsible for the privacy practices of other websites to which it has links. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We encourage you to read the privacy statements of each and every website that requests personal information from you.

How do we use Cookies?

A cookie is a small text file sent from a Web server and placed on your computer’s hard drive. A cookie is generally used to enhance your browsing experience. You can choose to set your browser to detect and reject cookies, to accept cookies from all sites, or to prompt you whenever a site wants to send you a cookie. Check your browser’s “Help” files to learn how to do this. If you choose to refuse cookies, you may not be able to access some of the interactive features on our Site.

Cookies used by CILAR do not give us access to anything on your hard drive and cannot do anything to your computer. CILAR uses two types of cookies: session cookies (temporary) or persistent cookies (longer–term continuing use).

• Session cookies may be used to support on-line feedback/discussion, forms and registration and ‘e-commerce/shopping cart’ transactions. They are used only during your online session and expire when you close your browser. Without session cookies, moving around the Site could be much slower.
• Persistent cookies are different from session cookies because they are stored on your computer’s hard drive for some length of time. They are usually used if you want us to remember information about your Web preferences and passwords for automatic log-in purposes.

Remarketing / Targeted Advertising

In addition to the cookie uses described above, CILAR may also use cookies to serve our remarketing campaigns so that third-party vendors, including Google, Twitter and Facebook, show our ads on sites across the Internet. CILAR may also use targeted advertising services to tailor CILAR advertisements (both on the Site and on other sites) to your interests. You can opt out of these remarketing campaigns by turning off cookies in your browser, as described above.

CILAR may also disclose some of your personal information (such as your gender, age, location and interests) to the providers of targeted advertising services to help adjust the advertisements to your preferences; however, in that case, CILAR will contractually obligate the service providers to maintain the security of your information and only use it for the purpose of targeting CILAR’s ads to you. You can opt out of participating in these targeted ad programs by contacting us as set out below.

Who do I contact with questions or concerns with this privacy policy?

For all inquiries as to your personal information, including requests to access or correct personal information, please send an email request to:

inquiries@cilar.ca