Last modified date: June 24, 2021
Please note that by visiting CILAR at the Site, you are accepting the practices described in this Policy. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you indicate that you understand, accept, and consent to the practices described in this Policy.
CILAR may review this Policy to ensure that it is relevant and remains current with changing laws, regulations and technologies, and reserves the right to change this Policy at any time. Our updated Policy will be posted on the Site, and will be current as of the “Last modified date” set out above. However, while the Policy may change, CILAR will treat your Personal Information in a manner consistent with the Policy under which it was collected, unless CILAR has your consent to treat it differently.
Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates. If we make material changes to how we treat our users' Personal Information, you will be notified through a notice on the Site home page. You are responsible for periodically visiting our Site and this Policy to check for any changes.
The information we collect directly from you on or through our Site may include:
Personal information is any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal Information does not include business contact information, including your name, title or business contact information.
This policy applies to personal information about individuals and does not apply to the information collected, used or disclosed with respect to corporate or commercial entities. Also, this policy does not impose any limits on our collection, use or disclosure of information exempted under applicable privacy legislation, including business contact information and certain publicly available information.
How Do We Collect Your Personal Information?
We use different methods to collect your Personal Information, including through:
CILAR may collect various information directly from you or through the Site, including your first and last name, address, phone number, email address and subject of inquiry (e.g. information requests), preferred means of communication, your interaction with our website, social media sites and mobile applications (including information such as IP addresses, browser type, language, access times, referring website, etc.), and other information you provide to us.
Information We Collect Through Cookies and Other Automatic Data Collection Technologies
The information we collect automatically [is statistical data and does not include personal information] [is statistical information and may include personal information] [is statistical information that includes personal information], and we may maintain it or associate it with Personal Information we collect in other ways, that you provide to us, or receive from third parties. It helps us to improve the Site and to deliver a better and more personalized service.
How Does CILAR Use Personal Information?
We use information that we collect about you or that you provide to us, including any Personal Information:
CILAR may disclose Personal Information that we collect or you provide as described in the Policy:
CILAR collects, uses and discloses your personal information for the following purposes:
When your Personal Information is to be used for a purpose not previously identified, the new purpose will be disclosed to you prior to such use, and your consent will be sought unless the use is authorized or required by law.
We may work with other companies to provide services on our behalf, such as website hosting services, payment processing services and product delivery services. Those service providers will be permitted to obtain only the Personal Information they need to deliver the service in question, and they will be required to maintain the confidentiality of that information.
Transferring Your Personal Information
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this Policy.
We may also process, store, or transfer your Personal Information in or to a different province or a foreign country to fulfil any of the above purposes (including both the necessary and the optional purposes). This includes transferring your Personal Information to service providers located in the United States and other jurisdictions outside of Canada who may be subject to applicable disclosure laws in those jurisdictions. You may contact us (contact information is provided below) to obtain information about our policies and practices regarding our use of service providers outside of Canada, or to ask questions about the collection, use, disclosure or storage of Personal Information by our off-shore service providers. By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.
CILAR will not sell or rent your personal information to third parties, and will obtain your consent to collect, use or disclose Personal Information subject to certain exceptions. For example, we may collect, use or disclose personal information without your knowledge or consent where:
Other exceptions may apply.
Your consent can be expressed, implied or given through an authorized representative such as a lawyer, agent or broker.
Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish your personal information collected/used/disclosed for various purposes after you have received notice of those purposes) or otherwise.
You may withdraw consent at any time, subject to legal, contractual and other restrictions, provided that you give reasonable notice of withdrawal of consent to us. On receipt of notice of withdrawal of consent, we will inform you of the likely consequences of the withdrawal of consent, which may include our inability to provide certain services for which that information is necessary.
Any material, information or other communication (including questions, comments and suggestions) you transmit to us through our website, social media sites or other online sites, or mobile applications will be considered non-confidential and non-proprietary. We may forward your communications and other personal information to any of our offices or affiliates throughout the world in connection with any products or services you request, or in connection with any communications you wish to have with us, and you consent to us doing so.
CILAR will not collect information indiscriminately and will limit collection of information to that which is reasonable and necessary for the above purposes. We will also collect information as is otherwise authorized by law.
CILAR will only use and disclose your Personal Information for the purposes set out above and as authorized by law.
We will keep Personal Information used to make a decision affecting you for at least one year after using it to make the decision, unless otherwise permitted or required by law.
We will destroy, erase or make anonymous documents or other records containing Personal Information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes.
We will take due care when destroying Personal Information so as to prevent unauthorized access to the information.
CILAR will make a reasonable effort to ensure that Personal Information we are using or disclosing is accurate and complete. In some cases, we rely on you to ensure that certain information, such as your address or telephone number, is current, complete and accurate. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.
If you demonstrate the inaccuracy or incompleteness of Personal Information, we will amend the information as required. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If appropriate, we will send the amended information to third parties to whom the information has been disclosed.
When a challenge regarding the accuracy of Personal Information is not resolved to your satisfaction, we will annotate the Personal Information under its control with a note that the correction was requested but not made.
By law you have the right to request access to and to correct the Personal Information that we hold about you. If you want to review, verify, correct, or withdraw consent to the use of your Personal Information, you may send us an email using the contact listed below. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes.
Upon your written request and the authentication of identity, CILAR will provide you with your other Personal Information under our control, information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We will make the information available within 30 days or provide written notice where additional time is required to fulfil the request.
In some situations we may not be able to provide access to certain Personal Information. This may be the case where, for example, disclosure would reveal Personal Information about another individual, the Personal Information is protected by solicitor/client privilege, the information was collected for the purpose of an investigation or where disclosure of the information would reveal confidential commercial information that, if disclosed, could harm our competitive position. We may also be prevented by law from providing access to certain Personal Information.
Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you, subject to any legal or regulatory restrictions.
“Aggregate information” is standard web server/visitor traffic information, commonly referred to as ‘aggregate information’, regarding overall website traffic patterns. Web servers normally collect this type of basic information as part of their web log processes. This aggregate information does not identify you and thus does not constitute Personal Information.
In addition to information provided by our visitors we use the normal Internet tracking tools associated with standard Internet protocols and web–based systems. This system information is typically stored in log files and the information is used for aggregate reporting. Aggregate reporting includes total number of visitors, most visited sections, peak traffic times, etc. Log files are simply transaction records web servers maintain. Those logs are used for recording information, such as:
We use aggregate information gathered from your visit to better design our website. This information supplies us with a broad picture of how people use our website in order to help the management of our systems and to better serve our audience.
The security of your Personal Information is very important to us. In order to prevent unauthorized access to your Personal Information, maintain the accuracy of your Personal Information, and to ensure your Personal Information is used and disclosed only pursuant to this Policy, CILAR employees who have access to Personal Information strive to maintain physical, electronic, contractual and administrative safeguards to protect Personal Information collected with an appropriate level of physical or electronic security.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of personal information is at your own risk. Confidentiality and security are not assured when information is transmitted electronically. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
This privacy statement applies only to the Site. Please be aware that CILAR is not responsible for the privacy practices of other websites to which it has links. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We encourage you to read the privacy statements of each and every website that requests personal information from you.
Cookies used by CILAR do not give us access to anything on your hard drive and cannot do anything to your computer. CILAR uses two types of cookies: session cookies (temporary) or persistent cookies (longer–term continuing use).
CILAR may also disclose some of your personal information (such as your gender, age, location and interests) to the providers of targeted advertising services to help adjust the advertisements to your preferences; however, in that case, CILAR will contractually obligate the service providers to maintain the security of your information and only use it for the purpose of targeting CILAR’s ads to you. You can opt out of participating in these targeted ad programs by contacting us as set out below.
For all inquiries as to your personal information, including requests to access or correct personal information, please send an email request to: